Refund policy

Return Policy

We want you to be completely informed about your purchase. Glint Drop offers a clear 90-day return policy subject to the conditions below.

1. Return Window

You have 90 days from the exact date your package is delivered to request a return.

2. Return Conditions

To be eligible for a return and receive a refund, your item must meet the following strict criteria:

  • The product must be completely unused.
  • The product must be in the exact same condition that you received it.
  • The product must be in its original packaging, including all parts, accessories, and manuals.

3. Return Shipping Costs

The customer is responsible for paying all return shipping costs. We do not provide prepaid return shipping labels. We strongly recommend using a trackable shipping service, as we cannot issue refunds for items that are lost or damaged in transit back to us.

4. How to Initiate a Return

  1. Email our support team at support@glintdrop.shop with your order number and the reason for the return.
  2. If your request meets our return conditions, we will reply with the authorized return address.
  3. Securely package the item and ship it using your preferred carrier. Please email us the return tracking number once shipped.

5. Final Sale Items

Currently, there are no final sale items in our store. All items are eligible for return within the 90-day window provided they meet the unused condition requirements.

Refund Policy

1. Order Cancellations & Modifications

If you need to cancel or modify your order, you must contact us at support@glintdrop.shop within 1 to 2 hours of placing the order. After this short window, your order automatically enters our fulfillment process and cannot be canceled or changed. If you miss this window, you will need to wait for the item to arrive and initiate a standard return.

2. Return Inspection

Once we receive your returned item at our facility, our team will inspect it to ensure it is unused and in its original packaging. We will send you an email to notify you that we have received your return and inform you whether your refund has been approved or rejected.

3. Refund Processing Timelines

If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (such as Visa, Mastercard, PayPal, or Shop Pay). Please allow 3 to 10 business days for the refunded amount to officially post to your bank or credit card statement, depending on your financial institution.

4. Damaged or Defective Deliveries

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us within 48 hours at support@glintdrop.shop with your order number and clear photos of the issue. We will evaluate the problem and provide a replacement or a full refund at no additional cost.